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Castaway Forecasting
Technical Support

Technical Support

• Installation FAQs • Licence & Subscription • Versions & Upgrades • Error Messages • General File Troubleshoot

File Troubleshoot

MYOB account numbers convert to date format
Troubleshooting connecting to MYOB via Integrations
Resolving Issues with Exporting to Excel
Resolving Out of Balance forecasts
Resolving Read-Only forecasts
I can't find my Castaway file

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Installation FAQs

System Requirements
Can I install Castaway on ...
Uninstalling Castaway
32-bit or-64 bit: Which version of Castaway should I install?

Licence & Subscription

Reporting your Machine ID
Transfer a Castaway licence to another computer (same user)
Transfer a Castaway licence to another computer (different user)
Can I set my client up as an additional Castaway user?
What can we do when our Castaway user staff change?

Versions & Upgrades

v2020.1 - Upgrade Release Highlights Videos
Which version of Castaway am I using?
The upgrade popup is not working for me. Where is the link?
What will happen to my Machine ID when I upgrade?
Latest version of Castaway
Infosheet 2: Upgrading to Castaway 2019

Error Messages

(Solved) ERROR: .NET Framework Jan18 rollup known issue KB4074906
(Solved) ERROR: Castaway versions before v2019.3 crash after Windows May 19 update (v1903)
(Solved) ERROR: "source file not found.... 641.cab"
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