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  1. Castaway Forecasting
  2. Technical Support

Technical Support

• Installation FAQs • Licence & Subscription • Versions & Upgrades • Error Messages • General File Troubleshoot

File Troubleshoot

  • MYOB account numbers convert to date format
  • Troubleshooting connecting to MYOB via Integrations
  • Resolving Issues with Exporting to Excel
  • Resolving Out of Balance forecasts
  • Resolving Read-Only forecasts
  • I can't find my Castaway file
See all 8 articles

Installation FAQs

  • System Requirements
  • Can I install Castaway on ...
  • Uninstalling Castaway

Licence & Subscription

  • Reporting your Machine ID
  • Transfer a Castaway licence to another computer (same user)
  • Transfer a Castaway licence to another computer (different user)
  • Can I set my client up as an additional Castaway user?
  • Sharing, storing and protecting Castaway files
  • What can we do when our Castaway user staff change?

Versions & Upgrades

  • v2021.1 (March 2021)
  • v2020.1 - Upgrade Release Highlights Videos
  • Which version of Castaway am I using?
  • The upgrade popup is not working for me. Where is the link?
  • What will happen to my Machine ID when I upgrade?
  • Latest version of Castaway
See all 7 articles

Error Messages

  • ERROR: Failed to connect to 'Xero'. Please reconnect to 'Xero' by clicking the 'Connect' Button.
  • (Solved) ERROR: .NET Framework Jan18 rollup known issue KB4074906
  • (Solved) ERROR: "source file not found.... 641.cab"
  • (RESOLVED) Error: Unable to determine this Application's license. Please contact our Support Team.
  • Contact us
Castaway Forecasting