Technical Support
• Installation FAQs • Licence & Subscription • Versions & Upgrades • Error Messages • General File Troubleshoot
File Troubleshoot
- MYOB account numbers convert to date format
- Troubleshooting connecting to MYOB via Integrations
- Resolving Issues with Exporting to Excel
- Resolving Out of Balance forecasts
- Resolving Read-Only forecasts
- I can't find my Castaway file
Installation FAQs
Licence & Subscription
- Reporting your Machine ID
- Transfer a Castaway licence to another computer (same user)
- Transfer a Castaway licence to another computer (different user)
- Can I set my client up as an additional Castaway user?
- Sharing, storing and protecting Castaway files
- What can we do when our Castaway user staff change?
Versions & Upgrades
- v2021.1 (March 2021)
- v2020.1 - Upgrade Release Highlights Videos
- Which version of Castaway am I using?
- The upgrade popup is not working for me. Where is the link?
- What will happen to my Machine ID when I upgrade?
- Latest version of Castaway