The MYOB integration is a must-have productivity boost for anyone working with MYOB AccountRight Live. But sometimes things don't work the way we expect. If you encounter a problem, use this guide to help you get things working properly.
The best advice we can give is to ensure when accessing an MYOB company file via the Castaway integrations process:
- the company file version matches an MYOB version you have installed
- you have installed the specific AccountRight API (for the server edition) or AccountRight Addon Connector (for the PC edition) for that version of MYOB
- you have the correct login details for the file you are trying to access
- when accessing Online files, ensure you have the correct MYOB account login details, as well as any file-specific login details (unless the file has already been associated with your myMYOB credentials)
- ensure you have sufficient access permissions in that specific file to access the account data that Castaway is looking for
|User Action||Error description||Problem||Solution|
|Click My Library||Error occurred during loading data. Please try again later||There is no API Connector installed||Install an API Connector that matches a version of MYOB that is installed|
|Select a company file||Error occurred during loading data. Please try again later||We have seen this occasionally when the API Connector is for a more recent version of MYOB than has been installed||Install the specific API Connector for the MYOB version you are targeting|
|Select a company file||Unable to connect to remote server||We have seen this when MYOB API Connector for v2019.2 is installed (v2.22.3103)||Uninstall this version of the MYOB API Connector and install a later version|
|Select a company file||The remote server returned an error:(404) Not Found||The API Connector is a for an older version of MYOB than the company file you selected||Install an API Connector for the same or higher version of MYOB|
|Select a company file||The remote server returned an error:(500) Internal Server Error||According to MYOB, this occurs when the server or desktop API service is misbehaving.
We have observed it when using an API Connector version higher than the company file version
|Install the specific API Connector for the MYOB version you are targeting ... or Upgrade the company file you are using to a version of MYOB that matches your API Connector|
|Select a company file||The remote server returned an error:(501) Not Implemented||The company file is for a version of MYOB that is not installed||Install the MYOB version that matches the company file version|
|Clicking OK after entering file username and password||The username or password is incorrect. Please try again.||You have entered the wrong username and/or password for the file||Enter the correct credentialsTry the default username 'Administrator' with a blank password|
|Cancel the 'Sign in to MYOB' screen when accessing Online files||Failed to connect to MYOB. Encountered a communication error (https://secure.myob.com/oauth2/v1/authorize)
The remote server returned an error: (400) bad Request. Please try again later.
|This error appears simply because the online sign-in process was not completed||Click OK and continue working with Castaway|
If you are still having trouble connecting to MYOB, please contact our friendly Customer Success team via our online ticketing system HERE
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