Machine IDs are unique alphanumeric identifiers that enable your Castaway licence to be provisioned and managed correctly after installation.
Usually, our Customer Success team will be able to identify your machine. However, sometimes this isn't the case and you can speed up the process by following these steps after installing Castaway:
- Open your Castaway software
- Click on the question mark (?) symbol at the top right hand corner of the application
- Click on "Report Machine ID"
- An automated email should be prepared in your default email account, where the firstname.lastname@example.org is the recipient
- Press send
If you need further assistance reporting your Machine ID, please contact Customer Success via this page.