What will happen to my Machine ID when I upgrade?

For most Castaway users, the Machine ID (your Castaway licence identification) won’t change when you upgrade to Castaway 2020.1. If you don't experience any issues, there is nothing for you to be concerned about.

If your machine ID changes, our audit process should identify this quickly and our Support Team will look after everything for you. 

However, if it has been difficult for us to identify your licence, we will need you to advise us of your Machine ID and this is a an easy process. Delays are not ideal because a delay in proper licencing could mean you do not have the modules activated that you need to work with.

If you need to provide us with your Machine ID, please follow this simple process. 

Of course, if you continue to have issues, please contact our team.