The 'Export to Excel' button, (found in the side navigation panel), lets you export reports from Castaway direct to Microsoft Excel.
So what happens when you're trying to Export to Excel, but the button is greyed out?
There are 2 reasons why this might be happening:
- Your licence is in Demonstration mode
- The file is in read-only mode
- Your licence is in Demonstration mode
If you are a subscriber experiencing this problem, please contact our Customer Success Team to have access to your correct subscription. The quickest way to reach them is through our online ticketing system HERE. Please make sure to submit your Machine ID as well as it's the fastest way for us to check your licence.
If you are evaluating our software, your free trial licence will not be able to Print or Export any of the Reports to Excel. To gain access to these features, please contact us.
2. The file is in read-only mode
To learn more on resolving read-only files, please click HERE to our other support article.
Of course, if you're still experiencing issues after trying these suggestions, please contact our Customer Success team.
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