Transfer a Castaway licence to another computer (same user)

Moving a Castaway licence to a new computer involves 3 steps:

  • install Castaway on the new computer
  • report the machine IDs of the old and new computers
  • uninstall Castaway from the old computer

Your Castaway data files are transportable and will not be affected by moving licences. Think of them as similar to Microsoft Excel or Word files, so they can be moved around and opened by any instance of Castaway on any computer.

The process for moving a Castaway licence to a new computer depends on whether the new computer has the latest version of Castaway installed. Click here to check your Castaway version. So, if the new computer:

  • does not have Castaway installed, use Option 1 below
  • has an earlier version of Castaway installed, use Option 1 below
  • has the latest version of Castaway installed, use Option 2 below.

Option 1: Move a Castaway licence to a new computer that DOES NOT have the latest version of Castaway installed

Go to the Castaway online Help Centre and submit a support request as follows:

  • enter Move Licence (install needed) as the subject
  • enter the name of the Castaway user in the Description Box
  • below the user name, paste the Machine ID of the old computer

Click Submit to send the request. Our support team will review the request and send instructions for installing Castaway on the new computer.

 

Option 2: Move a Castaway licence to a new computer that DOES have the latest version of Castaway installed

Go to the Castaway online Help Centre and submit a support request as follows:

  • enter Transfer Licence as the subject
  • enter the name of the Castaway user in the Description Box
  • below the user name, paste the Machine ID of the old computer
  • paste the Machine ID of the new computer
  • Click Submit to send the request

Our support team will transfer the licence and notify you when the process is complete.

Have more questions? Submit a request

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