The Export to Excel option is greyed out

The 'Export to Excel' button, (found in the reporting toolbar), lets you export reports from Castaway direct to Microsoft Excel. 


So what happens when you're trying to Export to Excel, but the button is greyed out?greyed.PNG

There are 2 reasons why this might be happening:

  • The auto-calculation option is turned off
  • The file is in read-only mode


  1. The auto-calculation option is turned off

By default, calculations are set to run automatically in Castaway. There is, however, an option to disable these automatic calculations in File > Options > Calculation. When calculations are disabled, Castaway also disables Excel exports because we cannot guarantee that the report data exported is be up to date.

To resolve this issue, go to File > Options > Calculation and check the automatic calculation option.



2. The file is in read-only mode

To learn more on resolving read-only files, please click HERE to our other support article.


Of course, if you're still experiencing issues after trying these suggestions, please contact our support team.


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