The Export to Excel option is greyed out

The 'Export to Excel' button, (found in the reporting toolbar), lets you export reports from Castaway direct to Microsoft Excel. 

export_to_excel.PNG

So what happens when you're trying to Export to Excel, but the button is greyed out?greyed.PNG

There are 2 reasons why this might be happening:

  • The auto-calculation option is turned off
  • The file is in read-only mode

 

  1. The auto-calculation option is turned off

By default, calculations are set to run automatically in Castaway. There is, however, an option to disable these automatic calculations in File > Options > Calculation. When calculations are disabled, Castaway also disables Excel exports because we cannot guarantee that the report data exported is be up to date.

To resolve this issue, go to File > Options > Calculation and check the automatic calculation option.

recal.PNG

 

2. The file is in read-only mode

To learn more on resolving read-only files, please click HERE to our other support article.

 

Of course, if you're still experiencing issues after trying these suggestions, please contact our support team.

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.